1. Press and hold power button for 2 seconds to make sure the unit is on (green indicator light).
2. Ensure the charging puck's magnetic tips are securely attached to the unit's charging dock magnets. The cord should be facing away from the dispensing valve.
3. If you do not see a blinking green indicator light while charging, the unit battery power could be low, so wait 5 minutes to see if it appears.
4. If the unit is still not charging, inspect cable for any abnormalities. If seen, discontinue use and contact Customer Support. Make sure the USB power adapter is working and rated at 5V and 1A, or check your power socket.

Pump needs to be reset:

1. Switch the unit off for 5 seconds, then attempt to switch the unit back on.
   
2. Wipe the sensor window clean. Rubbing alcohol and a microfiber cloth are recommended.
   
3. From the the powered-on position, completely cover the sensor window with your hand and toggle the power switch off, on, off, on within 2 seconds to trigger a continuous dispense mode. Stop this mode by removing your hand from the sensor window.

1. To control the amount of soap desired, position your hand up close to the sensor for a little soap and farther away for more.
2. Check if biggest diameter straw (blue in color) is installed.
3. Add 1-2 tablespoon(s) of rubbing alcohol or water as some soaps can become too thick with time.
4. Turn the unit on and re-prime the pump by completely covering the sensor window, then pressing the power button 3 times quickly. Note that this will make the pump run continuously until the sensor window is uncovered.