Due to significant impacts of COVID-19, our carriers are currently experiencing delays. Please note orders can take 24-48 hours for a carrier status update. Delivery may also take longer due to high holiday volume and closures. We thank you for your patience and understanding. For shipment status details, login or create an account.

tracking is easy!

To track your order, please login to your account or set up an account by creating a password with the email you used to checkout. This allows you to log in and receive the most up to date information on your order.

checking your order information

After placing an order, you will receive an order confirmation email with your order number. As soon as your order ships, you will receive an email with your tracking number.

free domestic standard shipping

Shipping is free on all domestic orders over $65. For all orders less than $65, there is a shipping fee of $6.99, regardless of size or weight.

delivery times and methods

Most orders ship within 24 hours (excluding weekends and holidays), so your item should arrive in 3 to 7 business days.

Please note: A signature may be required by your carrier upon delivery. Also, at this time, we DO NOT ship to P.O. Boxes.

changing or canceling an order

Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders cannot be modified or cancelled. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

damaged or wrong items

Click here to start your return.

payment and sales tax

We accept Paypal, Apple Pay, American Express, Discover, MasterCard, and Visa. Sales tax is charged when shipping to California, Washington, and New Jersey.

coupon policy

Click here to learn more about the simplehuman.com coupon policy.

still need help? contact customer service.