returns ship free
We will gladly refund any item purchased directly from simplehuman.ca for a period of 45 days from receipt. However, we are only able to accept returns on items purchased directly from simplehuman.ca.
NOTE: All monogrammed and personalized products are final sale items and cannot be returned or exchanged.
Once your returned package is received, you will receive a confirmation email and your refund will be processed for the product received (not including shipping and handling) using your original payment method. This may take up to 10 business days.
orders placed before 11/12/20
For returns on orders placed before 11/5/20, please initiate your return via the following link: https://store.simplehuman.com/ca/returns
damaged or wrong items
Click here to start your return.