A. Make sure batteries are installed correctly.

B. Check battery level or insert fresh batteries and try again.

Please make sure nothing is too close to or obstructing the sensor. If it still won’t close, contact us using our chat service at the bottom right of this page.

Move or clean can. Sensor should be clear of any object at least 20″ at all times. The standby sensing range is about 8″ to 10″. Any moving objects within range or intense lights can trigger the motor.

Apply a small amount of lubricant on movable parts of the hinge and under the metal trim ring.

Move or clean can. Sensor should be clear of any object at least 20″ at all times. The standby sensing range is about 8″ to 10″. Any moving objects or intense light within range can trigger the motor.

The clutch may be slipping. Contact us using our chat service in the bottom right of this page.

The first 10 to 20 openings right after power up or power reset are part of the calibration and warm up period. The opening angle will change and eventually will settle down to a high enough angle for dumping trash. Depending on battery level, the initial opening angle may be 70 degrees or lower. It will get higher after a few cycles.

Clean stainless steel weekly with a soft cloth, warm water and a mild detergent. DO NOT use steel wool, stainless steel polisher, bleach, salts or acids as these will damage the product. Or use our microfibre mitt, which just uses water on one side to wash and the other dry side to wipe and polish.

Our stickers should not leave residue, but if this happens, remove using adhesive removers such as “Goo-Gone®”, “Un-du®” or “De-solv-it®”. Be sure to rinse the area with water and dry with a soft cloth.